Troubleshooting
When a COME Update Goes Wrong
Find what you're seeing, check the likely cause, then try the fix.
| Problem | Check first | What to do |
|---|---|---|
| Update won't install | Free storage | Free space, then try again |
| "Problem parsing the package" | Did the download finish? | Download a fresh file on a steady connection |
| "Conflicts with an existing package" | Is an older COME app installed? | Follow reinstall |
| Install blocked | Permission for the app that opened the file | Allow it, then install |
| Installed an old file by mistake | File date in Downloads | Delete it; download a fresh file |
| App won't open after updating | Connection | Close and reopen; clear the app's cache |
| Version didn't change | App info screen | Download and install again |
| Play Protect warning | — | Don't install; use the browser |
If the Update Keeps Failing
Restart the phone, free storage, download one fresh file and install it once. If it still fails, stop and use COME in the browser. Note the exact message for later.
Before Asking for Help
Write down the installed version, phone model, Android version and the exact message.